Reconcile Deposits from the Processor Dashboard
Updated 2021 - Here is a 3 minute video
Here’s the Timing for Deposits.
Card donations deposit in 2 business days, weekend, and holidays are being added together into one deposit.
Check donations take 7-8 business days - see the EFT sections if you don’t see an exact deposit for a Check batch.
You only see the total donation for each person and not any designations like Tithes and Offerings, Missions, etc.
*** You see the designations to different funds in the reports we provide for you in the Daily Donation report in Box.
Here are reasons that the Batch total does not match a Deposit Total:
1. Refunds can affect you finding the exact deposit in your bank deposits. Refunds will show as “Credits” in the reports.
2. Rejected checks change the final amount you receive from check donations - see the ETF Repayments and ETF Rejects reports to see which donor’s record needs to be changed in your church records.
3. Visa, MasterCard, etc. have a delay in batching the donations - if you don’t see batch information in our report, then this happened, and the donations will actually batch the next day.
We had a check donation transaction returned, what happens now?
When an check transaction is returned, it is usually because the donor entered an invalid account or routing number or because there was insufficient funds in the account.
Within a day or two of a check being returned, the processor will automatically retrieve the funds from your bank account for the original transaction plus a $25 returned check fee. The fee goes entirely to the processor and not us.